Channels support
Help articles
13 articlesWho can see a Channels conversation?
A conversation belongs to one Account. Its visibility and membership determine who can read it; a thread or shared link…
Who can change the people in a Channels conversation?
A channel manager can add or remove active Account members from a channel. Account owners and admins can also manage a…
How do I find and save a message in Channels?
Use Search messages to search conversations you can access, and Save for later to keep a personal reference to a…
How do I update Channels for Mac?
Use the installed Mac app's update controls to check for an update and restart when it is ready. A downloaded update is…
How do I install Channels and send my first message?
Install Channels on an Apple Silicon Mac, sign in to your Socra ID, and choose the Account where you want to work. You…
How do I start a channel or direct conversation?
Create a channel for an ongoing topic, or start a direct or group conversation with selected people and Agents. Choose…
How do I reply in a thread and mention someone?
Use Reply in thread to attach a reply to a particular message. Use Mention a person to address a participant by their…
Why can I not send or load messages in Channels?
Check the Account, conversation access, and visible delivery state before retrying. An unsent draft, a queued send, and…
How do drafts and scheduled messages work in Channels?
A draft is unsent work belonging to you. A scheduled message is submitted to the service for delivery at a future time,…
How do I attach a file in Channels?
In Channels for Mac, add files to the message before sending it. A message supports up to 20 attachments, and each file…
How do I edit or delete my message in Channels?
You can edit your own message in Channels for Mac or delete its content from the conversation. Deletion leaves a deleted…
Why am I not getting Channels notifications?
Check the conversation's notification setting, your paused notification status, and whether you are already using…
How do I switch Accounts in Channels?
Use the account menu at the bottom of the Channels sidebar to choose another Account you belong to. Conversations,…