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How do I change my Account's payment method in Admin?

An Account owner can add or change a payment method under Billing → Payment methods. Saving a new method makes it the default for the Account and its current subscriptions. Check the selected Account before you save.

Add a payment method

  1. Open Admin and choose the Account.
  2. Open Billing → Payment methods.
  3. Select Add payment method and enter the payment details.
  4. Select Save payment method.
  5. Confirm that the new method appears with Default status.

The default payment method is used for subscriptions and automatic Cloud credit refills. Review the new default after saving, even when you only intended to keep another method on file.

Choose another saved method

Select Make default beside the method you want to use. Wait for the list to reload, then confirm that its status is Default.

Remove a saved method

Choose another default before removing the current one.

The removal check rejects a method it finds on a current subscription. It checks up to 100 subscriptions, including past subscriptions. If the Account has more than 100 subscription records, the check can miss a method still in use. Contact billing support to verify the method before removing it if you cannot confirm that every current subscription uses the replacement.

After checking the subscriptions, select Remove beside the old method and confirm Remove in the dialog. Wait for the list to reload. Check that the old method is absent and the replacement is Default, then reopen Payment methods to verify the saved state.

If removal fails, keep the error text and check the saved list before retrying.

If Save payment method or Make default fails, or the connection drops, reopen Payment methods and inspect the saved list. A failed change may already have updated some subscriptions before updating the Account's default, so the Default badge alone cannot confirm that every subscription is unchanged. Keep the error text and contact billing support if the resulting state is unclear before repeating the change.