# Why am I not getting Channels notifications?

Company: Socra — Multiply Your Judgment
Canonical URL: https://support.socra.com/articles/art_01m46ekw4bafdea03cfeh6587b-notifications

Check the conversation's notification setting, your paused-notification status, and whether you are already using Channels. The Mac app suppresses desktop alerts while its window is focused or another device is active. A missing desktop alert does not mean the message failed to arrive.

1. Open the intended Account and conversation, then check whether the message appears.
2. Open the conversation's actions and select **Conversation settings**.
3. Under **Notifications**, review **Every message**, **Mentions and replies**, or **Muted**. Choose the setting you want, then reopen the settings to confirm it was saved.
4. Open your account menu and select **Set a status**. If **Pause notifications for one hour** is selected and you want alerts again, clear it and select **Save status**.
5. In the Mac menu bar, open **Socra Channels → Notifications → Notification Settings…** and check **System Settings → Notifications → Socra Channels** for blocked alerts. **Send Test Notification** in the same Channels menu checks whether macOS can show an alert without sending a message to another person.
6. Check the Activity bell for notifications already received. Do not send another copy of a message merely to try to trigger an alert.

**Muted** suppresses notifications from that conversation, including mentions. In a channel, **Mentions and replies** limits notifications to messages that mention you or replies in threads you follow. Direct and group conversations can notify their participants without a mention unless the conversation is muted.

Reading a notification, opening Activity, and reading a conversation are different actions. Opening Activity can clear its unread indicator without marking all conversation messages as read. A notification that has already been read does not produce a new desktop alert.

If the message is present but expected alerts remain missing, preserve the notification settings, app version, approximate time, and any error for [Socra support](https://support.socra.com). Leave private message contents and credentials out of the report.

## Article details

- Collection: [Channels](https://support.socra.com/collections/col_01m3xcp65hse7hbdmnxjq6v0sw-channels)
- Canonical: https://support.socra.com/articles/art_01m46ekw4bafdea03cfeh6587b-notifications