# Why can I not send or load messages in Channels?

Company: Socra — Multiply Your Judgment
Canonical URL: https://support.socra.com/articles/art_01m46eksnxbsxt8ac4yps17pzh-message-recovery

Check the Account, conversation access, and visible delivery state before retrying. An unsent draft, a queued send, and a scheduled message need different actions. Preserve text you cannot afford to lose.

For a send that has not finished:

1. Find the original attempt in the conversation.
2. **Queued · will retry automatically** means delivery is pending. Check your connection and allow the existing attempt to retry.
3. For **Delivery needs attention**, read the error. Correct a membership or permission problem before retrying.
4. Select **Retry now** when available, then confirm that the message appears without a pending or failed indicator.

Use **Stop retrying** only when you want to stop future attempts. It does not recall a message already accepted by the service. Check the conversation before sending replacement text, especially after an interrupted connection. The retry queue preserves the original request identity so an ordinary retry does not create another message.

If you chose a later delivery time, open **Scheduled** and check its state and time instead of treating it as an immediate send. A failed scheduled delivery is different from the Mac's retry queue.

For a missing conversation or history:

1. Confirm the selected Account and the identity used to sign in.
2. Check conversation membership. Private conversations require an invitation, and an Account owner role alone does not open them.
3. Remove search filters that may exclude the message. If you are previewing an open channel, select **Join channel** before posting.
4. Read any load error and retry after the connection recovers. An archived channel retains history but does not accept new messages.

Do not clear app data to troubleshoot a loading problem before preserving unsent work. If the problem persists, report the action, approximate time and time zone, app and macOS versions, and exact error through [Socra support](https://support.socra.com). Omit credentials and private message content.

## Article details

- Collection: [Channels](https://support.socra.com/collections/col_01m3xcp65hse7hbdmnxjq6v0sw-channels)
- Canonical: https://support.socra.com/articles/art_01m46eksnxbsxt8ac4yps17pzh-message-recovery