Skip to content

What should I check when Journeys will not open or a message fails?

Start with the Account, Space, and Socra you intended to use. Preserve any unsent text before refreshing or changing Accounts.

The app or work is missing

Open Journeys login and confirm the selected Account. Account membership and access to a particular Journey are separate. Ask the owner to confirm both if the work still does not appear.

A missing item can have been moved, trashed, or made inaccessible. Check its saved URL and the selected Space. If you have permission, inspect Trash before creating a replacement. Recover restores a trashed item when that action is available. Delete Permanently cannot be undone.

Send did not finish

  1. Keep a copy of the message text.
  2. Read the conversation to check whether the message already arrived.
  3. Confirm that the Socra still permits you to post an update.
  4. Retry only after checking that you will not submit the same message twice.

An error can occur after the server accepts a request. If the result remains unclear, keep the Socra URL and error text for support.

The message arrived but no mind replied

Check whether you selected No AI. That sends an update without asking a mind to respond. If you selected a mind, look for a visible error or activity indicator. A posted message and a completed AI response are separate results.

Record the selected mind, time, Socra URL, and any error text if the reply does not complete. Repeatedly sending the same request can duplicate work.